When purchasing a new comfort system, what percent of consumer satisfaction results from the quality of the INSTALLATION and what percent results from the quality of the EQUIPMENT?

Professionals agree…

• 80% of your satisfaction comes from the contractor
• 20% comes from the equipment

For decades people have kicked around the 80% contractor and 20% equipment relationship. It is interesting that an empirical study of contractors yielded the same results to the question above. While some gave the contractor and equipment equal weight and others thought it all came down to the installation, the average matched the decades old conventional wisdom.

What does this mean to you, the homeowner? Most importantly it emphasizes that there is more variation between any two contractors than any two manufacturers. In other words, homeowners should be more careful in the selection of the contractor who installs their comfort system than any other decision.

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This entry was posted on Friday, April 7th, 2006 at 12:24 pm and is filed under Plumbing. Responses are currently closed, but you can trackback from your own site.